- 01. Featured Services
Special Service Features For Customers
Plan-Design-Manufacture-Serve
- Our office equipped with latest software of spares inventory, which automatically reflects quantity of spares and give us information that some of spares needs to order to our production department or vendors. which is helping us to give prompt and quality services to customers.
- We have tailor made an annual maintenance contract system for customers at reasonable rates.
Every week, our analysis and quality control team evaluates customer complaint reports along with spare usage reports related to our smart parking solutions. This systematic monitoring helps us identify potential service improvements, maintain service quality, and enhance overall system reliability. Currently, nearly 70% of our customers are covered under our structured Annual Maintenance Contract program for maintaining their smart parking solutions.
- At Newturn Automation, our service department is driven by a strong commitment to delivering reliable and efficient smart parking solutions.
Philosophy of service department is each and every equipment supplied by NEWTURN should be under working condition.
Operations of Service Department
- Newturn has an exclusive Service Division for providing prompt and efficient services to its Customers directly from service centre. All service related issues, installation & Commissioning, Calibration; AMC etc are being carried out by the Service Division.
- All the complaints received from customers directly to service departments or service helpline numbers are registered in a complaint register.
- Complaint register mentions the complaint in detail viz. name of the customers, nature of complaint, time of receiving the complaint, area etc.
- Service Head will allocate the job to service engineers who is handling the respective area or to the resident engineers.
- If the complaint is from long distance, it would be diverted to the nearest office or distributors who are equipped with qualified engineers and spares.
- All break down complaints from major cities are addressed within 24 hours of receiving the complaints.
At Newturn Automation, customer satisfaction is at the core of our service commitment. Our dedicated support system ensures that complaints from remote locations are attended to within 36–72 hours, enabling uninterrupted performance of our smart parking solutions across diverse locations.
- All service engineers are provided to carry fast moving spares along with them during the attending Complaint to avoid the delay; if any spares not available with engineers, they are delivered through the fastest couriers to customer’s location.
Our customer helpline operates from 9:30 AM to 8:00 PM, ensuring timely assistance and quick resolution of service requests related to smart parking solutions. Additionally, our service in-charges and Chief Operating Officer remain accessible to customers through their individual mobile numbers, reinforcing our commitment to responsive and transparent service support for all smart parking solutions.
Our expert service team also provides complete assistance during the pre-installation phase by guiding customers with proper site preparation requirements for installing smart parking solutions. After installation and commissioning, we conduct detailed operator training at the customer’s site to ensure smooth system handling and optimal utilization of our smart parking solutions.
To continuously enhance performance and service quality, we follow a structured system of regularly analyzing field issues related to smart parking solutions in collaboration with our Research & Development and Production departments. This integrated approach helps us improve reliability, efficiency, and technological advancement in every smart parking solution delivered by Newturn Automation.
