Are you a mechanically inclined problem-solver with a background in tech support, programming or hardware repair? Did you love building with Legos as a kid? Do you like to fix your own stuff when it breaks? Our company is looking for a field service engineer for our automation division. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair printers and copiers. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

Job Responsibilities
  • Assess hardware  malfunctions by means of diagnostic tools and customer input
  • Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
  • Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
  • Update and maintain assigned machines per manufacturer specifications
  • Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
  • Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications

  • High school diploma or equivalent
  • Reliable vehicle and clean driving record
  • Pass background check
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Understanding of tools and technology needed to complete repairs (we provide tools)

  • Three years’ experience in hardware support or repair work
  • Three or more years in servicing field