Are you a mechanically inclined problem-solver with a background in tech support, programming or hardware repair? Did you love building with Legos as a kid? Do you like to fix your own stuff when it breaks? Our company is looking for a field service engineer for our automation division. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair printers and copiers. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.
Job Responsibilities
- Assess hardware malfunctions by means of diagnostic tools and customer input
- Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
- Update and maintain assigned machines per manufacturer specifications
- Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
- Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options
Job Skills & Qualifications
Required:
- High school diploma or equivalent
- Reliable vehicle and clean driving record
- Pass background check
- Ability to work productively with minimal supervision
- Good communication and customer service skills
- Understanding of tools and technology needed to complete repairs (we provide tools)
Preferred:
- Three years’ experience in hardware support or repair work
- Three or more years in servicing field