Special Service Features For Customers

Our office equipped with latest software of spares inventory, which automatically reflects quantity of spares and give us information that some of spares needs to order to our production department or vendors. which is helping us to give prompt and quality services to customers.
We have tailor made an annual maintenance contract system for customers at reasonable rates.
Every week our analysis and quality team evaluate and check the complaints reports along with spares reports. Our 70 % customers are under our systematic annual maintenance contract system.

Philosophy of service department is each and every equipment supplied by NEWTURN should be under working condition.

Operations of Service Department

Newturn has an exclusive Service Division for providing prompt and efficient services to its Customers directly from service centre. All service related issues, installation & Commissioning, Calibration; AMC etc are being carried out by the Service Division.
All the complaints received from customers directly to service departments or service helpline numbers are registered in a complaint register.

Complaint register mentions the complaint in detail viz. name of the customers, nature of complaint, time of receiving the complaint, area etc.
Service Head will allocate the job to service engineers who is handling the respective area or to the resident engineers.
If the complaint is from long distance, it would be diverted to the nearest office or distributors who are equipped with qualified engineers and spares.
All break down complaints from major cities are addressed within 24 hours of receiving the complaints.

Complaints from remote areas are attended within 36-72 hours.
All service engineers are provided to carry fast moving spares along with them during the attending Complaint to avoid the delay; if any spares not available with engineers, they are delivered through the fastest couriers to customer’s location.
Customers help line is working from 9.30 am To 8.00 pm. All service in-charges and chief operating officer are available for the customers on their individual mobile numbers.
Our service team help and guide for pre-installation site details to the customers; after installation and commissioning necessary training is provided to the equipment’s operator at customer site.
We follow the system of regular analysis of field problems with R & D department and production department.